If you did not receive an order confirmation email after placing an order, please contact us at email@example.com
International orders - Every country has taxes and tariffs which must be paid for as a normal part of ordering goods from abroad. The recipient will have to pay any sales taxes or import duties that their country charges for international trade. Coyalz Haircare LLC is not responsible for customs and duties on international orders.
Orders at or under $65 will be charged for shipping depending on your chosen delivery method.
International orders will be charged for shipping depending on the chosen delivery method. The recipient is responsible for customs and duties charged by their country.
International orders - Please check with Route App LLC. to make sure your international order can be covered under their policy. Check out their Route Package Protection Policies and this article Does Route work internationally? They also have a chat feature on their site for those who would like to discuss the matter with customer service.
Delivery times are only estimated and are not guaranteed.
Coyalz Haircare LLC. is not responsible for delays in delivery due to weather, holiday seasons or other events beyond our control. Coyalz Haircare LLC. is not responsible for lost or stolen packages. Coyalz Haircare LLC. is not responsible for lost packages if your shipping address is entered incorrectly. Customers can choose to elect Route package insurance to protect their order in the unfortunate case of a lost, stolen or damaged package. Subject to Route App Terms and Conditions, including but not limited to Route Package Protection Policies.
International orders - Please check with Route App LLC. to make sure your international order can be covered under their policy. Coyalz Haircare LLC. is not responsible for damages incurred during the transport of international orders. Coyalz Haircare LLC. is not responsible for customs and duties on international orders.
If you did not receive a shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number.
Coyalz Haircare is not responsible for damages incurred during the transport of international orders.
ExchangesDefective or damaged items can be exchanged for the same item within 14 days of receipt of shipment. Beyond 14 days, we are unable to provide an exchange.
The fastest way to ensure you get what you want is to:
1. Contact us at email@example.com concerning your defective/damaged item to determine eligibility,
2. Return the item you have (after receiving directions from our team),
3. Once the return is accepted, a new item will be shipped out to you at the address provided on the original order.
If your exchange request is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
SCRUNCHIES - We do not process exchanges for Scrunchies.
For more information, check out our Refund Policy
We are available Monday through Friday from 10:00 A.M. to 04:00 P.M. Eastern Standard Time. We aim to respond to all emails within 48 hours. This timeframe is geared toward normal business hours and may be extended during holidays and seasonal peeks. We apologize for any convenience.
We are a small team, please be patient with us ^-^
We look forward to hearing from you ^-^