Yes! Our entire lineup is color safe. Our ingredients are clean, natural, and focus on bringing out the natural health and shine of your scalp and hair.

Yes! Our products do not contain any animal products or animal byproducts. We are a cruelty free brand; we do not test on animals.

Please make your way to the product page of the product of interest to check the ingredients list. There will be an image of the label showing the ingredients list. More details can be found on ingredients we use by clicking on the INGREDIENTS tab and choosing the ingredient you're interested in.

The best way to stay current with all the excitement at Coyalz Haircare is to sign up to receive our emails! These emails will include the latest sales, new releases, exclusive offers, events, and more. Restock information will also be posted on coyalzhaircare.com and via our social media channels.

You will receive an email confirmation with your order number when your order has been received. Order confirmation emails are sent to the same email used to make the purchase. Orders are shipped Monday through Friday excluding holidays. If you did not receive an order confirmation email after placing an order, please contact us at hello@coyalzhaircare.com

Once your order has been received, you will receive an order confirmation email. After your order has shipped, you will receive a shipping confirmation email with the tracking information from Route. We use Route App LLC. to provide you free visual tracking information. Your order can take 1-3 business days to be processed. Please be advised that business days do not include holidays or weekends. You can review your order by logging in to your account and checking your order history.

If you did not receive an order confirmation email after placing an order, please contact us at hello@coyalzhaircare.com

Please note that because we process your order as soon as possible, we are unable to cancel or make changes to an order once it has been fulfilled. If you have any questions or concerns about your order, please contact us at hello@coyalzhaircare.com with your order number and details on the change.

Coyalz Haircare charges sales tax in the United States according to the state/province of the shipping address.

International orders - Every country has taxes and tariffs which must be paid for as a normal part of ordering goods from abroad. The recipient will have to pay any sales taxes or import duties that their country charges for international trade. Coyalz Haircare LLC is not responsible for customs and duties on international orders.

We ship to U.S. addresses, Canada and the rest of the world. Unfortunately, we do not ship to PO Boxes/APO/FPO addresses at this time.

Shipping is Free on orders over $65 in the continental US only. This does NOT include Alaska, Hawaii and U.S. Territories.

Orders at or under $65 will be charged for shipping depending on your chosen delivery method.

International orders will be charged for shipping depending on the chosen delivery method. The recipient is responsible for customs and duties charged by their country.

Our customers have the option to insure their order with Route protection for a small fee. This package protection can be elected in the cart before checkout. Route package insurance can help protect an order in the unfortunate case of a lost, stolen or damaged package. Subject to Route App Terms and Conditions, including but not limited to Route Package Protection Policies.

International orders - Please check with Route App LLC. to make sure your international order can be covered under their policy. Check out their Route Package Protection Policies and this article Does Route work internationally? They also have a chat feature on their site for those who would like to discuss the matter with customer service.

Orders are processed and shipped Monday through Friday excluding holidays. We use different carriers such as UPS, USPS, and DHL.

Delivery times are only estimated and are not guaranteed. 

Coyalz Haircare LLC. is not responsible for delays in delivery due to weather, holiday seasons or other events beyond our control. Coyalz Haircare LLC. is not responsible for lost or stolen packages. Coyalz Haircare LLC. is not responsible for lost packages if your shipping address is entered incorrectly. Customers can choose to elect Route package insurance to protect their order in the unfortunate case of a lost, stolen or damaged package. Subject to Route App Terms and Conditions, including but not limited to Route Package Protection Policies.

International orders - Please check with Route App LLC. to make sure your international order can be covered under their policy. Coyalz Haircare LLC. is not responsible for damages incurred during the transport of international orders. Coyalz Haircare LLC. is not responsible for customs and duties on international orders.

Tracking information is provided in the shipping confirmation email from Route. We use Route App LLC. to provide free visual tracking information. Please note that a signature may not be required upon delivery. For tracking updates, aside from putting in your tracking number in the carrier's website, you can also check on your tracking status with the free Route App. For more information, check out this Tracking with Route article. Tracking is limited on international orders depending on the country.

If you did not receive a shipping confirmation email, please contact us at  hello@coyalzhaircare.com with your name and order number.

Unfortunately we do not accept returns.  However, if there is a problem with your item, please do not hesitate to contact us at hello@coyalzhaircare.com to address your concern.

Coyalz Haircare is not responsible for damages incurred during the transport of international orders.

Exchanges

Defective or damaged items can be exchanged for the same item within 14 days of receipt of shipment. Beyond 14 days, we are unable to provide an exchange.

The fastest way to ensure you get what you want is to:

1. Contact us at hello@coyalzhaircare.com concerning your defective/damaged item to determine eligibility,

2. Return the item you have (after receiving directions from our team),

3. Once the return is accepted, a new item will be shipped out to you at the address provided on the original order. 

If your exchange request is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

SCRUNCHIES - We do not process exchanges for Scrunchies. 

For more information, check out our Refund Policy

To leave a review, simply locate the desired product on our site, go to the product page and click on the Reviews subtab located under the social media icons. Then click on the button "Write a review" to leave your review!

We are always happy to help! You can reach us via email at hello@coyalzhaircare.com

We are available Monday through Friday from 10:00 A.M. to 04:00 P.M. Eastern Standard Time. We aim to respond to all emails within 48 hours. This timeframe is geared toward normal business hours and may be extended during holidays and seasonal peeks. We apologize for any convenience.

We are a small team, please be patient with us ^-^

For Media/Social Media inquiries, please email us at  press@coyalzhaircare.com

We look forward to hearing from you ^-^

If you are experiencing technical difficulties with the website and you believe the issues are on our end, or you are having difficulty placing an order online, please contact us at hello@coyalzhaircare.com to let us know. We greatly appreciate you informing us of any issues with the site. We will work to resolve these issues as soon as possible.